Home Delivery Information

Delivery will be 1 man, 2 man or Hiab/Forklift depending on product size and weight:

Order / delivery requirements:
• Please be aware that the product is a self-assembly item and will be delivered in kit form. Instructions for assembly will be enclosed with the products.
• The delivery to their property will be made to the nearest point that is adjacent to the roadway and clear of obstruction. Carriers will not move product around or through the property.
• Rowlinson Garden Product's carrier will contact the customer by telephone prior to delivery to confirm details and agree a suitable delivery date.
• All dates quoted for either delivery or contact are approximate. Rowlinson Garden Products or online-building-supplies will not accept any liability for any delay in delivery for any reason.
• PLEASE NOTE: Deliveries are to UK mainland only.
• Deliveries are made on Monday – Friday only (No weekend deliveries).
• Delivery times are between 8a.m. and 6 p.m. No specific time of day can be given.
• Somebody must be available to check and sign for the delivery except when Rowlinson Garden Products and online-building-supplies have received written confirmation from the customer that the item can be left without a signature.

The following statements must be accepted:
• The delivery address must be on a made up (Tarmac) road.
• For large items that require hiab/forklift delivery the road must be at least 2 lorry widths. There must be enough room for a 25ft 7.5t lorry (i.e. the size of a bin lorry or fire engine) to be unloaded.
• A lorry must be able to park within 6 metres (20 ft) of the property.
• Are there cars parked on both sides of the street and if so, would this cause problems for lorry access?

The following information will be required and must be correct when entered during checkout:
• Customer’s full name
• Delivery address
• Full delivery postcode
• Daytime telephone number
• Mobile telephone number (where possible)

If the delivery fails due to the criteria set above not being met, inaccurate customer details or the buyer fails to take delivery (except in circumstances where it is beyond the buyers reasonable control or it is the fault of Rowlinson Garden Products). Rowlinson Garden Products/online-building-supplies reserve the right to:

• Charge reasonable cost of storage and redelivery once the reason for the initial failure has been rectified.
• Or resell the goods at market value and charge the original buyer any expenses occurred in the storage or reselling. Should the item resell at below the market value, any shortfall will be charged to the original customer.